The following instructions detail the process of formal feedback and complaint reports.

The complaint is an expression of dissatisfaction with the level of our services and products, by providing a report explaining the objections or remarks toward the services, where the statement includes all needed information of the case.

You can report a complaint through one of the following channels by filling out the complaints form:

• Send an e-mail to: feedback@jadwa.com
• Call our client service team at +966 11 2791111.
• Submit the complaint to one of our team members at any Jadwa Investment office during official working hours, 8:00 am to 5:00 pm.

You will receive a reply within ten working days from the date of the complaint submission, with a statement of the taken action, and the expected date of settlement. We will contact you regularly until the complaint has been resolved.

Each complaint is different. In the event that the complaint may take longer to be resolved due to its nature, you will receive a notification within ten working days from the date of the complaint submission, explaining the issue and an approximate date at which you may expect a full reply.